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FAQs

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How quickly will I receive a response?

We aim to respond to all inquiries within 24-48 hours during business days. For urgent press or partnership inquiries, we prioritize quick responses.

What's the best way to contact for press inquiries?

For press inquiries, please email press@arkh.com directly or use the contact form above selecting "Press inquiry" as your reason. Include your publication, deadline, and story angle for faster processing.

How do I request a partnership or collaboration?

Please reach out to partnerships@arkh.com or use the contact form with "Partnership" selected. Include details about your company, proposed collaboration, and how we can work together.

Where can I get product support?

For product support, visit our Help Center for frequently asked questions, or email support@arkh.com for personalized assistance. You can also join our Discord community for peer support.

Can I track my order status?

Once your order ships, you'll receive a tracking number via email. For pre-orders, you'll receive updates via email as we approach shipping dates. Check your order confirmation email for links to track your shipment.